Privacy Policy

MnemoShare LLC ("MnemoShare", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (mnemoshare.com), purchase our software, or use our services.

1. Information We Collect

1.1 Information You Provide

When you purchase a license or create an account, we collect:

• Account Information: Name, email address, company name, job title
• Billing Information: Payment method details (processed by our payment providers PayPal and Square), billing address
• Communications: Support tickets, feedback, and correspondence with our team

1.2 Information Collected Automatically

When you visit our website or use our services:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, referring URLs
• Log Data: IP address, access times, error logs
• Cookies: Session identifiers, preferences (see Cookie Policy below)

1.3 License Validation Data

When MnemoShare software validates your license, it transmits:

• License Key (encrypted)
• Deployment ID (unique identifier for the installation)
• Software version number
• Server hostname (optional, for your reference only)

We do NOT collect: File names, file contents, user lists, audit logs, or any data processed by your MnemoShare installation.

2. How We Use Your Information

We use collected information to:

• Provide Services: Issue and validate license keys, provide software updates, deliver support
• Process Payments: Complete transactions, send invoices, manage subscriptions
• Communicate: Send service updates, security alerts, and (with consent) marketing materials
• Improve Products: Analyze usage patterns to enhance features and performance
• Legal Compliance: Meet regulatory requirements, prevent fraud, enforce our terms

3. Information Sharing

We do not sell your personal information. We may share information with:

3.1 Service Providers

• Payment Processors: PayPal and Square process payments on our behalf
• Email Services: SendGrid delivers transactional and marketing emails
• Analytics: Google Analytics helps us understand website usage
• Infrastructure: DigitalOcean hosts our website and services

3.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• TLS encryption for all data in transit
• Encrypted storage for sensitive data
• Access controls and authentication requirements
• Regular security assessments
• Employee security training

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain information for as long as necessary to:

• Provide our services and fulfill the purposes described in this policy
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce agreements

License validation records are retained for the duration of your subscription plus 2 years. You may request deletion of your personal data (see Your Rights below).

6. Cookies and Tracking

Our website uses cookies and similar technologies:

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

7. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing for direct marketing
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at info@mnemoshare.com. We will respond within 30 days.

8. International Transfers

Your information may be transferred to and processed in the United States, where our servers are located. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

9. HIPAA and Healthcare Data

MnemoShare does not access, process, or store PHI. File encryption, access controls, and audit logging are performed entirely within your self-hosted deployment.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact: