Support & Contact
We're here to help. Get in touch with our team for technical support, sales inquiries, or general questions.
Technical Support
Need help with installation, configuration, or troubleshooting? Our technical team is ready to assist.
support@mnemoshare.comSales Inquiries
Interested in MnemoShare for your organization? Let's discuss your needs and find the right plan for you.
sales@mnemoshare.comHow to Get the Best Support
Help us help you faster by including the right information in your support request.
What to Include
- Detailed description of the issue or question you have
- Steps to reproduce the problem (if applicable)
- MnemoShare version you're running (self-hosted) or instance URL (SaaS)
- Deployment type (SaaS, Docker, Kubernetes, etc.)
- Relevant error messages or log output
- Screenshots if the issue is visual
Kubernetes Deployments
If you're running MnemoShare on Kubernetes, please include:
- A redacted copy of your
values.yaml - Output of
kubectl describe pod - Relevant pod logs
Tip: Use gist.github.com to share configuration files and logs securely. Remember to redact any sensitive values like API keys, passwords, and connection strings.
SaaS Instance Issues
If you're using a managed MnemoShare SaaS instance, please include:
- Your instance URL (e.g.,
yourcompany.mnemoshare.com) - Your subscription plan and billing email
- Approximate time when the issue occurred
- Browser and OS if the issue is in the web interface
Security Reminder
Never include passwords, API keys, license keys, or other sensitive credentials in support emails. Always redact sensitive information from configuration files before sharing. If you accidentally expose credentials, rotate them immediately.
Response Times
Our support team is committed to helping you quickly.
Self-Hosted Plans
Pilot
48 hours
Email support
Governed
24 hours
Priority email support
Enterprise
4 hours
Priority email + scheduled calls, SLA options
Regulated
Custom
Custom SLA, dedicated escalation
SaaS Plans
Team
48 hours
Email support
Business
24 hours
Priority email support
Business+
8 hours
Phone + email support
Enterprise
4 hours
Dedicated support, SLA included
Enterprise+
Custom
Custom SLA, dedicated escalation
Self-Service Resources
Find answers quickly in our documentation and guides.
Ready to Get Started?
See how MnemoShare can secure your external data exchange.